Support
Cobrei Support
Quick answers to the most common questions. Can't find yours? Write to us — the people who build the app answer.
Getting started
Do I need an account?
No. Open the app, enter your business details (or skip) and your first client.
Does Cobrei issue tax invoices (NFS-e)?
No. Cobrei's invoices, receipts and quotes are not tax documents and do not replace the NFS-e.
iCloud sync
My data doesn't show up on my iPad.
Both devices must use the same Apple ID with iCloud enabled for Cobrei. In Cobrei's Settings tab, Seus dados › iCloud shows the last sync and has a Sync now button.
The cloud icon is crossed out.
iCloud isn't available on this device. Your data is still saved locally and will upload once iCloud is back.
Cobrei Pro subscription
I subscribed but Pro didn't unlock.
In Cobrei's Settings tab, tap Restaurar compras (Restore purchases) with the Apple ID used to buy.
How do I cancel?
Settings › [your name] › Subscriptions › Cobrei. You keep the free plan and all your data.
How do I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Timer and notifications
The timer isn't on my Lock Screen.
Enable Live Activities for Cobrei in Settings › Cobrei.
I stopped the timer and the entry disappeared.
Sessions under one minute are discarded so accidental taps don't become charges; add short times with a manual entry.
Your data
What does the CNPJ lookup send?
Only the CNPJ number, and only when you tap the button. See the Privacy Policy.
How do I delete everything?
Delete the app and, if you used iCloud, remove Cobrei's data in Settings › [your name] › iCloud › Manage Storage. We keep no copy.